Refund Policy

We handle all types of complaints, including payment and refund inquiries. Contact us today.

Refund Process

Our team is dedicated to resolving your refund inquiries efficiently and effectively. Reach out now.

A group of travelers stand at an airport check-in counter, with visible signage for Singapore Airlines. They are waiting with their luggage, which includes suitcases and travel bags. One person is carrying a neck pillow, and another has a red trolley containing a QR code for payment. The area is well-lit, with check-in screens and information displayed overhead.
A group of travelers stand at an airport check-in counter, with visible signage for Singapore Airlines. They are waiting with their luggage, which includes suitcases and travel bags. One person is carrying a neck pillow, and another has a red trolley containing a QR code for payment. The area is well-lit, with check-in screens and information displayed overhead.
Customer Support

For any issues regarding refunds, our support team is here to assist you promptly.

We prioritize your satisfaction and aim to resolve refund complaints as quickly as possible.

Quick Assistance
A person in a black attire is standing at a counter, holding a smartphone and a receipt. Behind the counter, a worker in black uniform is partially visible, with a background of shelves and machines, possibly in a store or a café. Nearby, a sign in two languages is displayed, and there are packaged products on the shelves.
A person in a black attire is standing at a counter, holding a smartphone and a receipt. Behind the counter, a worker in black uniform is partially visible, with a background of shelves and machines, possibly in a store or a café. Nearby, a sign in two languages is displayed, and there are packaged products on the shelves.
A display rack filled with informational brochures is seen. The brochures have a blue and white color scheme and feature text with QR codes. Above the rack, a sign reads 'info information' in uppercase and lowercase letters.
A display rack filled with informational brochures is seen. The brochures have a blue and white color scheme and feature text with QR codes. Above the rack, a sign reads 'info information' in uppercase and lowercase letters.

Refunds FAQ

How to request a refund?

Contact us directly for refund inquiries.

What is the refund policy?

We accept all types of complaints regarding payment refunds. Please reach out for assistance.

How long does the refund take?

Refund processing times may vary. Typically, it takes 5-10 business days after approval.

Who can I contact?

You can contact us via our website for any refund-related inquiries.

What if my refund is denied?

If denied, please contact us for further clarification and assistance with your complaint.